Refund Policy

Last updated: 25 June 2026

This Refund Policy explains how cancellations and refunds work on AstarIQ, an online learning platform operated by Technology Foundry in Egypt. It applies to all paid enrolments, including courses and revision classes.

All prices on the Platform are shown and charged in Egyptian Pounds (EGP). We aim to be fair to our students and to process eligible refunds promptly.

1. Cancellations and refunds

The following rules apply to paid courses and classes:

  • If a class does not take place, or a technical fault on our side prevents it, you receive a full refund or a free reschedule.
  • If you cancel at least 24 hours before a paid class's start time, you receive a full refund.
  • If you cancel less than 24 hours before the start time, the class is not refundable, because the place was reserved and the class was scheduled to run for you.
  • If a class took place but you were not satisfied, any refund is at AstarIQ's reasonable discretion and decided case by case.

2. Requesting a refund

Refund requests must be made within 7 days of the scheduled class. After that, charges are treated as final. To request a refund, contact us at Hello@thefoundry.run with your enrolment details, or call +20 1125500511.

3. How refunds are paid

Approved refunds are returned in Egyptian Pounds (EGP) to the original payment method used for the enrolment. Refunds are processed through our payment provider and may take a number of business days to appear, depending on your bank or card issuer.

4. Abuse of refunds

We may review accounts that show a pattern of abusive or fraudulent refund requests, and take appropriate action to protect the Platform.

5. Contact

Technology Foundry, 22B Taha Hussein, Zamalek, Cairo, Egypt. Email: Hello@thefoundry.run. Phone: +20 1125500511.